Shipping policy

This Shipping & Delivery Policy outlines how Floarea (“we,” “our,” or “us”) handles the delivery of orders placed through https://floarea.ae (the “Website”).

1. Delivery Areas

We currently deliver within the United Arab Emirates.
Delivery availability may vary depending on the specific location. If your area is not serviceable, you will be notified at checkout or after placing your order.

2. Delivery Options

We offer the following delivery options:

  • Same-Day Delivery: Available for orders placed before the daily cutoff time.
  • Scheduled Delivery: Customers can select a preferred delivery date and time slot during checkout.

All delivery options are subject to availability and operational capacity.

3. Delivery Timeframes

  • Same-day orders are typically delivered within the selected time window.
  • Scheduled deliveries will be fulfilled within the chosen delivery slot.

Please note that delivery times are estimates and may be affected by:

  • Traffic conditions
  • Weather
  • Public holidays
  • High-demand periods

4. Delivery Fees

  • Delivery charges (if applicable) will be displayed at checkout before payment is completed.
  • Fees may vary depending on location, delivery time, and order size.

5. Order Processing

  • Orders are processed immediately upon confirmation.
  • Same-day orders are prioritized and prepared as quickly as possible.
  • Once an order has been prepared or dispatched, it cannot be modified or cancelled.

6. Recipient Availability

  • Customers are responsible for ensuring that the recipient is available at the delivery location.
  • If the recipient is unavailable:
    • We may attempt to contact the recipient or sender.
    • The order may be left with a third party (e.g., receptionist, security) where appropriate.
    • Redelivery may be arranged at an additional cost.

7. Incorrect Delivery Information

  • Floarea is not responsible for failed or delayed deliveries due to incorrect or incomplete address details.
  • Additional charges may apply for re-delivery if the provided information is inaccurate.

8. Special Delivery Instructions

Customers may include delivery notes or instructions at checkout.
While we aim to follow all instructions, we cannot guarantee fulfillment of requests that are impractical or unsafe.

9. Perishable Products

Due to the perishable nature of flowers:

  • Delivery is considered complete once the order is handed over or left at the specified location.
  • We are not responsible for product condition after successful delivery.

10. Delays & Exceptions

We are not liable for delays caused by circumstances beyond our control, including but not limited to:

  • Extreme weather conditions
  • Road closures or traffic disruptions
  • Government restrictions
  • Force majeure events

11. Contact Us

Phone: +971 50 131 1930